Overview
Our return and refund policy lasts 30 days from the day you receive your order. If 30 days have passed, we can no longer offer a free replacement or refund.
We do not accept returns as all our bags are made to order. However, if your item arrives damaged, has printing issues, or does not match the product you ordered, we will send you a free replacement or issue a refund.
To request a replacement or refund, please email us a clear photo of the product showing the issue at [email protected] within 30 days of delivery.
Non-returnable items:
- Gift cards
- Custom-made or personalized bags
Please do not send your bag back to the manufacturer.
Refunds
If we approve your refund after reviewing your email and photos, we will issue a refund to your original payment method. This usually takes a few days.
Late or missing refunds
- Check your bank account again.
- Contact your credit card company, as it may take some time to post the refund.
- Check with your bank.
- If you’ve done all of this and still don’t see your refund, email us at [email protected].
Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace bags if they are damaged, defective, or incorrect. If we cannot replace the item, we will offer a refund after confirming the issue with a photo.
To start the process, send an email to [email protected] with a photo of the problem.
Gifts
- If the bag was marked as a gift and sent directly to you, you will receive a gift credit after we approve your request. We’ll email you a gift certificate.
- If the gift was sent to the gift giver first, we will send the refund to them.
Shipping & Returns
As we do not accept physical returns, please do not ship any products back to us. All refund and replacement requests must be made by email with a photo proof.
Need Help?
Contact us at [email protected] for any questions related to refunds or replacements.