Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

Gift cards
Downloadable digital products
Personal care items (e.g., beauty, hygiene products)
Perishable goods (e.g., food, flowers, newspapers, magazines)
Hazardous materials, flammable liquids, or gases

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Books with obvious signs of use
Opened CDs, DVDs, software, video games, cassette tapes, or vinyl records
Any item not in its original condition, damaged, or missing parts for reasons not due to our error
Any item returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few days.

Late or missing refunds

Check your bank account again.
Contact your credit card company; it may take time before your refund is officially posted.
Contact your bank as processing time varies.
If you have done all of this and still haven’t received your refund, please contact us at [email protected].

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, send us an email at [email protected].

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. A gift certificate will be sent to you once the returned item is received.
If the item was not marked as a gift, or if the gift giver had the order shipped to themselves first, we will issue a refund to the gift giver.

Shipping Returns

To return your product, please contact us at [email protected] before sending any items. We will provide you the right address you should ship to.

You will be responsible for return shipping costs. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it may take for your exchanged product to reach you may vary.
If returning an expensive item, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

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